HOW DOES IT WORK?

ONCE YOU HAVE PICKED ONE OF OUR FEATURED TRIPS, GIVE US A CALL OR TEXT @ 815 762 4009. PROVIDE YOUR NAME, TRIP AND HOW MANY KAYAKS YOU NEED OR HOW MANY PERSONAL KAYAKS YOU NEED SHUTTLED. WE THEN WILL REPLY WITH WHAT TIME SLOT WE HAVE AVAILABLE (USUALLY 8AM, 10AM,12 PM OR 2 PM. SOMETIMES OTHER PADDLERS HAVE ALREADY PICKED THE TIME SLOTS AND TRIPS FOR THAT DAY. WE WILL TRY OUR VERY BEST TO ACCOMMODATE YOU.

HOW DO I PAY?

AFTER THE TRIP, KAYAKS AND TIME SLOT IS DECIDED WE WILL SEND YOU OUR PAPERLESS INVOICE, WAIVER AND ADDRESS TO MEET (END POINT OF TRIP) TO EITHER YOUR EMAIL ADDRESS OR CELL PHONE NUMBER. YOU WILL HAVE 24 HOURS TO PAY THE INVOICE. IF THE INVOICE IS NOT PAID WITHIN THE 24 HOURS IT WILL BE VOIDED. ALL RENTALS RESERVED WILL REQUIRE A DEPOSIT OF $40.00 APPLIED TO YOUR INVOICE. AS LONG AS THE REQUIREMENTS ARE MET YOU WILL RECEIVE THE DEPOSIT BACK WITHIN 1-2 BUSINESS DAYS.

PADDLE ON PROVIDES 4 HOUR AND 8 HOUR RENTAL RATES. WHAT IF I GO OVER MY RENTAL RATE?

YES SOME TRIPS CAN TAKE LONGER BUT KNOW IF A TRIP LASTS LONGER THAN THE SPECIFIED RATE WE WILL REFUND ONLY THE AMOUNT THATS LEFT AFTER THE CHARGE. WE HONOR A 1 HOUR WINDOW ON OUR 4 HOUR RENTAL RATES.

WHAT DOES PADDLE ON PROVIDE?

WE PROVIDE THE RENTAL KAYAKS, PADDLES, LIFE JACKETS (P.F.D.) AND SHUTTLE FROM THE END POINT TO THE STARTING POINT. IF YOU CHOOSE A PERSONAL KAYAK SHUTTLE WE WILL MEET YOU AT THE END POINT POINNT DESIRED AND SUTTLE YOU AND YOUR PERSONAL KAYAKS TO THE STARTING POINT (LAUNCH). BEFORE EACH TRIP FOR RENTALS WE DISCLOSE AND OPENLY SPEAK OUT OUR SAFETY INTRODUCTION SPEECH. WE WILL ALSO PROVIDE THE LINK TO ILLINOIS PADDLING SAFETY VIDEO.

WHAT HAPPENS DURING OUR TRIP?

BEFORE EACH TRIP FOR RENTED KAYAKS. OUR ASSOCIATES WILL PROVIDE A MAP OF YOUR TRIP FOR REFERENCE. AT CERTAIN POINTS DURING YOUR TRIP WE ENCOURAGE TO EITHER CALL OR TEXT US AT THAT SPECIFIC POINT (ROAD BRIDGE, LAUNCHES OR PARKS). THAT GIVES US AN IDEA WHERE YOU ARE AND WHEN WE SHOULD BE PRESENT ONCE YOUR TRIP IS COMPLETED. IF WE ARE NOT PRESENT AT THEE END POINT YOU MAY CALL OR TEXT US AGAIN AND USUALLY WE ARE WITHIN 15-20 MINUTES AWAY.

WHAT IF PADDLE ON DOESN’T SHOW UP AT THE POINT TO RETRIEVE THE KAYAKS?

AS WITH ANY BUSINESS, THINGS HAPPEN. WE HIGHLY ENCOURAGE NO ONE TO ABANDON THE KAYAKS AT THE END POINTS. IF SO, WE WILL NOT REFUND YOU THE DEPOSIT. WE WILL HOWEVER REFUND A “OOPS” CHARGE BACK TO YOUR ACCOUNT.